Return Policy
1. Eligibility
Returns and exchanges are available only on select products. Please check the respective product page for eligibility and conditions. For most products, the return window is 3 days from delivery.
2. Return Fee — ₹500
We don't charge shipping on forward orders. However, if you return a product, we bear both forward and reverse shipping costs — so a flat fee of ₹500 applies on all returns (deducted from your refund).
3. Exchange Fee — ₹200
For exchanges, only reverse shipping applies (the replacement ships free, like a regular forward order). A flat fee of ₹200 applies on all exchanges.
4. Self-Ship Fee — ₹100
If pickup service isn't available at your location and you self-ship the product to us, a reduced flat fee of ₹100 applies — for both returns and exchanges.
5. Pickup
We'll arrange a pickup wherever the service is available. If not available at your location, you'll need to self-ship the product to our office address (self-ship fee applies — see point 4).
6. Policy Changes
This return policy may be updated without prior notice.
7. Case-by-Case Charges
In some cases, additional return/exchange charges may apply depending on the situation.
8. Need Help?
Missed the return window or have any concerns? Email us at contact@ekeshwara.com — we're happy to help and want your experience with Ekeshwara to be a good one.
Refund Policy
- Refunds are applicable only for: quality issues, size/color/design mismatch, or missing/wrong/damaged items in a combo order.
- Once the returned product is picked up (or received at our office, for self-ship) the refund — minus the applicable fee (₹500 / ₹200 / ₹100) — will be processed in 5–7 working days to your original payment method.
Conditions for Return/Exchange
- Product must be unused and unwashed (hygiene reasons).
- Product must have its original packaging and tags — items without tags won't be accepted.
- Customized products cannot be returned or exchanged.
- Requests raised after the return window (as per the product page) will not be accepted.